Return and Exchange Policy
If detained by customs, Diaminy Aesthetics will resend
We understand the trouble our customers face when their packages are intercepted. In this case, contact our after-sales service department to confirm and reschedule the package. We will resend your order, but you will bear the shipping cost of resending it.
- Return the goods
If you need to return your item for a refund or credit, your item must be shipped back to us within 15 days of receipt. For refund-eligible items, you will receive your refund within 7-15 days of return, provided the item is received in new and original condition.
The after-sales service department will inform you of the refund channels in advance. Once we release funds, each payment portal may take some time to process. Please get in touch with your payment portal for exact timelines. We will send you a message once the refund has been processed.
- Exchanges
Our exchange policy is valid for 90 days and only applies to non-customized products. To be eligible for an exchange, your product must be returned unused and in the same condition as when you received it. It must also be in its original packaging. We are not responsible for broken or damaged items returned to us. All redemptions will be issued as credit notes, redeemable in our online store. DIAMINY Aesthetics will not reimburse return shipping costs for changes of mind.
- Special Offers
Please note that items on sale are final and cannot be returned or exchanged unless deemed materially defective.
- Return shipping
We are not responsible for damage to returned items, so we recommend that you return them via registered mail. We may or may not reimburse shipping costs for returns or exchanges. This will be determined on a case-by-case basis. If you wish to be compensated for any damage that may occur during postage, please make sure you package your product carefully and purchase insurance from the post office.
We understand that you may change your mind occasionally, and we want you to be 100% satisfied with the products you purchase from the DIAMINY Aesthetics website! So we'll do whatever we can to help.
Due to limited product inventory in our store, a small portion of our products will be subject to final sale. That said, if there is an issue with your item, please get in touch with us, and we will do our best to correct it promptly. Happy customers make happy products!
Terms and Conditions
General Terms and Conditions of Sale and Delivery of DIAMINY MEDICAL AESTHETICS (hereinafter “DiaminyAesthetics”)
1. Quotation and order confirmation
1.1 These Terms and Conditions of Sale and Delivery (from now on, "General Terms") apply to all offers and transactions from Diaminy Aesthetics. If the General Terms in combination with a framework agreement or an order confirmation apply, the stipulations in the framework agreement or order confirmation shall prevail over the General Terms.
1.2 The purchaser's acceptance of the order confirmation shall be assumed if, within seven working days following receipt of the order confirmation, the purchaser has not registered a written objection. In present conditions, "written" means by facsimile transmission, e-mail, or other electronic means.
1.3 The product description included by the purchaser in his offer and/or his orders shall only be binding if Diaminy Aesthetics has specified it in a framework agreement or an order confirmation.
1.4 Deviations from these General Terms are only valid if Diaminy approves in writing, at the detail level.
1.5 Present General Terms shall precede any terms and conditions of a purpurchaser'srchase.
1.6 Diaminy Aesthetics shall have the right to adapt these General Terms at any time without prior notification to the purchaser.
1.7 In these General Terms, “Products" means all goods from Diaminy Aesthetics.
2. Brochures, specifications, samples
2.1 Product descriptions on the website, in catalogs, brochures, price lists, etc., apply only as approximate descriptions of the Products and are entirely non-binding.
2.2 The framework agreement or order confirmation specifications may occasionally vary, exclusively at Diaminy's judgment. Diaminy Aesthetics may change specifications as part of product development. Any changes to the specifications shall take precedence over those stated in the framework agreement or the order confirmation.
3. Use of the products delivered / to be delivered
3.1 The purchaser and not Diaminy must determine whether the Products delivered and to be delivered are suitable for the use intended by (the customers of) the purchaser.
4. Prices
4.1 The specified prices are based on the quantities indicated by the purchaser. If the actual quantity deviates from the amount on which the prices were based, Diaminy reserves the right to adjust the prices.
5. Property rights
5.1 Diaminy will retain ownership of any Products supplied as long as the purchaser has not paid all amounts payable to Diaminy in respect of each delivery of Products by Diaminy to the purchaser. (which shall not only be taken to mean the purchase price, including the surcharges, increases, and payments payable in respect of present terms and conditions, but also any interest and costs and damages due to attributable breaches). The risk for the products to be delivered shall be transferred if and as soon as these products have left the warehouse and/or the factory.
5.2 The products from Diaminy are trademark protected, and the purchaser is not authorized to register or allocate rights in whatever form if and in as much as such action infringes the intellectual property rights of Diaminy, if those rights are violated in any way or if the enforcement of those rights is frustrated or impeded.
5.3 Diaminy retains the intellectual property rights to each product, including in cases in which products are developed in collaboration with the purchaser unless otherwise agreed in writing.
6.Transport packaging
6.1 The delivery shall be packaged by the general packaging methods of Diaminy. If a purchaser requires other packaging, Diaminy must be duly notified in writing at the moment of placement of the order. The additional costs for the nonstandard packaging agreement shall be charged to the account of the purchaser.
6.2 The packaging from Diaminy shall comply with the legal requirements as applicable in the Europe. Before acceptance of the order by the purchaser, the purchaser must inform Diaminy in writing of any additional and other requirements.
7.Delivery
7.1 Unless otherwise specified in the framework agreement or the order confirmation, delivery will be made from Diaminy's factory or warehouse.
7.2 Delivery times will be agreed upon after an order is placed. Unless otherwise agreed in writing, an agreed delivery time shall not be a deadline but only an approximation and shall otherwise be entirely non-binding.
8.1 Products recognized by Diaminy as faulty may be returned to Diaminy according to the instructions and for the account of Diaminy.
8.2 Unless otherwise agreed in writing, an agreed delivery time shall not be a deadline but shall only be an approximation and shall otherwise be entirely non-binding. Diaminy is, however, never liable for delays that Diaminy could not have foreseen or could not have guaranteed
8.3 If Diaminy is liable for the shortcomings of the products supplied by Diaminy, the purchaser may demand compensation for any demonstrable direct losses suffered by the purchaser.
8.4 If Diaminy is liable for the delay, the purchaser may demand compensation for any demonstrable direct losses suffered by the purchaser.
9.1 The purchaser must inspect the delivery immediately following receipt or, at the latest, following the arrival of the delivered Products at the purchaser's business address.
9.2 Complaints relating to errors or shortcomings must have been submitted to Diaminy in writing within one week of the delivery.
10.1 Diaminy and the purchaser shall undertake to pass on no information to third parties obtained in connection with the offers and orders if containing confidential information.
Privacy Statement
This privacy statement was last updated in May 2024.
This privacy statement explains what we do with the data we obtain about you via diaminyaesthetics.com. We recommend you carefully read this statement. In our processing, we comply with the requirements of privacy legislation. That means, among other things, that:
We clearly state the purposes for which we process personal data. We do this using this privacy statement;
We aim to limit our collection of personal data to only the personal data required for legitimate purposes;
We first request your explicit consent to process your data in cases requiring your consent;
We take appropriate security measures to protect your data and also require this from parties that process personal data on our behalf;
We respect your right to access your data or have it corrected or deleted at your request.
Please get in touch with us if you have any questions or want to know precisely what data we keep about you.
1. Data and retention period
We may collect or receive personal information for several purposes connected with our business operations, which may include the following:
A first and last name;
A home or other physical address, including street name and name of a city or town;
An email address;
A telephone number;
Account name or alias;
Geolocation data;
IP Address;
Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Website, application, or advertisement;
We retain this data upon termination of the service for the following number of months: 60
Cookies
To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy.
Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: You have the right to supplement, correct, delete, or block your personal data at any time.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
Automated decision-making
We make decisions based on automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without human intervention.
Based on location, visitors are provided access to a specific webshop for delivery in their region. Also, visitors are given attention to country-specific sales conditions, like payment of import fees.
Submitting a complaint
If you are not satisfied with the way in which we handle (or if you have a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
Cookie Policy
This Cookie Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from diaminyaesthetics.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookie” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Cookie Policy, we are talking both about Device Information and Order Information.